AltaLink C8080 not scanning to SMB folder Windows Server 2016

[RickAXCETF-AA]

You mentioned all 3 stopped SMB scanning at once, which makes it unlikely it is the machine(s).

These steps will verify the access and folder permissions (within Windows):

How-To Test Login to SMB Share from Command Prompt

*Use a workstation other than the one hosting the share*

To see if you can login to the share, map a drive, k in this example:

If testing a local user

net use k:(space)\\server\share(space)/user:server\username(space)*

If testing a domain user

net use k:(space)\\server\share(space)/user:Domain\username(space)*

(NOTE:  placing the asterisk at the end of the string means that it will prompt for the password of the user)

To see if you can Read, Write,Delete:

Change to the mapped drive by typing k:

List the contents of the share: dir

See if you can write to the share: mkdir (directory_name)

Confirm that the new directory was created: dir

Delete the directory you created: rmdir (directory_name)

Confirm that the directory was deleted: dir

To disconnect (unmount) the mapped drive:

net use k:(space)/delete

[TammyL-Xerox]

Hello,

If you haven't already fixed this issue, I did search our online knowledge base and found this article for SMB scanning that may assist you. 

Alternatively, you can visit our Contact Us page for other support options.

[samax2207]

Dear team,

Deeply asking for your support with my Xerox AltaLink C8030 machines.

Once all 3 machines stopped scanning to the SMB folder.

I did upgrade of firmware and installed the latest patch, so now I am on 103.001.020.23120

I reset the machine (erase customer data) and start from the beginning:

add a contact to address book - which is an SMB folder at Windows Server 2016.

username is added as domain\user

destination test shows Failed: Cannot Login into destination server using credentials provided.

Credentials, folder and user permissions are 100% checked.