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Altalink C8035 - fax - can receive but not send - confirmation page

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New 8035 installed at our district office.  Incoming faxes are received and printed.  However, when sending a fax, the display show processing, then dialing.  Shortly after, the job is then paused.  I'm trying to send to another 8035 at a school connected to a standard POTS line.  The district office copier is connected to an ATA.  

 

If I try to send a fax to my cell phone, I get to fax tones.  I've logged into the device as admin to try to adjust the dialing volume as per Joe053204-xrx:

 

     *     First test for faxes is to listen to them, so go to the device, log in as admin and go to:

           Device > Tools > App Settings > Fax App > Fax Volume

 

     *     Turn up the volume for outgoing and send the fax, come back with the results of what you hear on a one page fax verses the 32 pager.

 

 

However, the Fax App is not listed under App Settings.  Where can I enabled this feature?

 

Also, are there any settings for the fax confirmation page - enable/disable, etc.?  I only see send/receive, forwarding, address book in the web interface.

 

Thanks in advance.

 

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Analyst Nation Moderator
Analyst Nation Moderator

Re: Altalink C8035 - fax - can receive but not send - confirmation page

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If you don't have the Fax app you can't fax, so if it doesn't show up exactly where I stated your machine is broken and needs a service tech to perform an Altboot (wipe the device) to fix it. There are no scenarios or firmware versions where the Fax App will not appear right where I stated it would be previously. (Or you just didn't scroll down)

 

1.JPG

 

Confirmation reports are just the next option after the volume in the same menu.

 

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Joe
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Re: Altalink C8035 - fax - can receive but not send - confirmation page

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Thanks for the response.  I powered off/on the copier and was able to find the setting.  The fax pausing is a little strange. 

 

*  At one school, the Altalink 8035 is connected with an ATA for faxing.  I was able to fax from the office 8035 to this school's 8035.  Both send/recieve 8035 have ATAs.

*  At the office, I connected on older Muratec multifunciton device and was able to fax through the ATA to the Altalink 8035 at the school (no ATA at the school).

 

All said and done, I think the faxing issue boiled downed to 2 things:

1.  wrong fax number

2.  not dialing 9 for an outside line (required with our VoIP setup)

 

 

Thanks for all the help.

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