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SerW New Member
New Member

An error occurred while communicating with scanner. (-9923)

Product Name: VersaLink C405DN MFP
Operating System: macOS 10.13 - High Sierra

Image Capture @ macOS 10.14.1 Mojave

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6 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: An error occurred while communicating with scanner. (-9923)

You need to provide us some details

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Joe
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SerW New Member
New Member

Re: An error occurred while communicating with scanner. (-9923)

Hello Joe! Whitch details?

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: An error occurred while communicating with scanner. (-9923)

Type of scan (email-FTP-SMB-TWAIN-HTTP)

OS of device scanned to (You list 2 different Mac OS versions in your post)

Did it work and then stop or has it never worked?

Does scan fail to everything or does some scanning work to some things?

 

 

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Joe
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SerW New Member
New Member

Re: An error occurred while communicating with scanner. (-9923)

AirPrint;

10.14.1;

Stopped;

Scan works only from printer or from Windows.

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: An error occurred while communicating with scanner. (-9923)

So you are using Apples Airprint software to scan to your Mac instead of doing a direct scan?

I assume then you did a Mac update and that is what broke the scan option?

This guy says that if you disable IPv6 on the printer it may work again (He has a Canon)

And his reference is this guy (He has an HP)

Seems to be a pretty common failure.

So open EWS and login as admin (admin/1111)

Go to Properties > Connectivity > Ethernet

1.JPG

Click Edit here

2.JPG

Change Dual Stack to IPv4 and click OK

3.JPG

It should tell you to reboot, and according to most other people with the issue, it should fix it. Hopefully you don't use IPv6 though.

 

 

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Joe
SerW New Member
New Member

Re: An error occurred while communicating with scanner. (-9923)

Joe - you are right the problem is IPv6. I reset the printer and when it promted IPv6 I disabled it!

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