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Any way to FIX THE FAX INTERFACE on the WorkCentre 5845?

I inadvertantly posted this in the hardware forum and didn't a reply, so I'll try here to see if Xerox has anything to say. I guess I'll get a reply from support or service by the time this unit ends up back at their depot.

-=-

 

I went from an older RICOH MP3010 that could fax to 1 of 250 numbers in the address book in 4 steps to a "new improved" Xerox Workcenter 5845 that takes EIGHT steps to send a single fax (some of the steps have a 1-2 second delay to them as well).

 

EIGHT steps to send a fax? Xerox, surely you're not a new player in the fax business? Is there any way to shorten the steps and make the interface intelligent instead of this over-engineered too-many-steps inefficient garbage? Is there perhaps a user-made app that does faxing right?

 

RICOH MP3010

1. Press Fax

2. Pick an alphabet button [AD] [CD] [EF] [GH] [IJK] [LMN] [OPQ] [RST] [TUV] [WXYZ]

    OR just punch in the number on step 2 and press send (3 steps)

3. Pick name in list (short scroll up or down, if any)

4. press send/start

 

Xerox 5845

1. Press Fax

2. Press address book (tiny little icon on right -- should DEFAULT to address book)

    OR punch in the number manually, then click add to senders, then click start (4 steps)

3. Press search  (no way to skip alphabetically like the RICOH or almost any other professional copier/fax)

4. Type partial name (don't get it partially wrong, the search is not clever)

5. Press OK, wait a couple seconds

6. Pick name in list

7. Press add to sender list

8. Press Start

 

As it stands, everyone that works here wants this new copier/fax/scanner gone, including the owner. Not only is the fax interface one of the poorest designed interface I've ever seen, the fax failure rate has more than quadrupled since we replaced the RICOH. Even setting the XEROX to default to 14400 instead of 33600/31200 doesn't improve this failure rate (this is the second, big bug, complaint).

 

We're a busy place, there are over a dozen staff who constantly fax PO's, confirmations, drawings, quotes, etc., hourly and another 20 that fax a few times a week. Everyone complains about this new fax/copier from Xerox. I wish we had gotten a demo model to try for a week...I absolutely would not have got it and unless we can resolve this in the next week it's going back and Xerox can eat the lease.

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Community Manager
Community Manager

Re: Any way to FIX THE FAX INTERFACE on the WorkCentre 5845?

Hi Glen O,

Thank you for using the Support Forum. As I replied in your other post -  That is the process for the fax. Please think about contacting your sales representative to see if there is another machine that might better meet your needs.  As for the faxes failing please consider contacting your support centre for further assistance on that issue.

Thanks,
CherylO-Xerox
Community Manager

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