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rdavis1961
New Member
New Member

Auto-feed is junk the scan / copy / Fax all pull 2 pages

Product Name: VersaLink® C405 Color Multifunction Printer
Operating System: Windows 10 x64

Every so often when scanning the feeder pulls 2 pages. I tried the cleaning that service told me to do but this was to no avail haven't been able to use it had to but a Epson WF-7720 for the scanner. There is no fix as every time I call, they blame it on dust and to just clean it. I used to like Xerox, but the service is leaving a lot to desire. Thanks for the vent maybe a user has an answer as the support doesn’t.

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TammyL-Xerox
Administrator
Administrator

Re: Auto-feed is junk the scan / copy / Fax all pull 2 pages

Hello rdavis1961, 

Have you tried replacing the feed rollers in the document handler, you can find the steps on how to do this here.

Thanks,
TammyL-Xerox
Community Manager

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rdavis1961
New Member
New Member

Re: Auto-feed is junk the scan / copy / Fax all pull 2 pages

No the printer is new why would I need to replace any parts?  On top of that I haven't been able to use it so I doubt they have gone ban unless Xerox uses used parts in their new MFP's

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rdavis1961
New Member
New Member

Re: Auto-feed is junk the scan / copy / Fax all pull 2 pages

It new are you saying the MFP was shipped with defective parts. How do I check them to see if they are bad?
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