I've never had it come up even once, so it isn't common and I have no idea if it is just an insignificant thing, or if it means anything.
I wouldn't dwell on it, if it happens again I would call in Xerox to inspect it (Assuming contracted with a maintenance agreement)
If it stays fine after the adjustment I would pretend it never happened and move on with life.
If they were not in the middle I would go find Steve* who works in Accounting and give him <redacted>
You can't trust that guy, he is always causing a ruckus
*It is entirely possible this whole bit should be ignored, if you really do have a Steve in accounting I (think its awesome, what are the odds I could guess that?) apologize for the inappropriateness of the comment
This worked! Thanks so much! Do you happen to know if this is indicitave of a problem with the scanner itself, or is that not something we need to worry about?
It certainly isn't 100% accurate, but typically would count color when not sure.
Machine Status > Tools > Device settings > Input
Auto Color Detection
You can figure this one out, Xerox leaves them in the middle, if yours are not, somebody changed it, if they are, move them around to get desired results.
Hoping someone can shed a little light here: We have a WorkCentre 7845 and it works well, but recently the Autodetect Color option in the Copy function has been copying some color documents in black and white. I've tried rebooting the device and cleaning the scanner bed, but I still seem to get the same result. The Color option in the Copy function prints the documents fine. The documents in question don't have a lot of color, like a line or a box. The rest of the documents are black text or the white of the sheet. My question: Is this the normal function of the Autodetect option, or is there something I can look into to see if we can get the functionality back?