cancel
Showing results for 
Search instead for 
Did you mean: 
dtsou
New Member
New Member

B215 Scanning files produces an extra folder

Jump to solution
Operating System: Windows 10 x64

Hello

   I d like some info about the aforementioned  issue I am dealing with. I am running a XeroxB215 with latest firmware, connected via ip and when a user tried to scan a document and automatically place it in a shared folder in the domain (which successfully happen) the printer also creates inside that  shared folder not only  the pdf file but a folder with the same name as the pdf. Inside that folder is an unknown file with a name of alphanumerical characters as you can see in the pic I have uploaded. I ve searched all printer's web interface but I cant seem to make this folder dissapear from being created each time a user scans a document,

 

Thank you in advance.

 

Edit The pic is only 82kb but even though I see it when it uploads here, after posting it becomes unavailable. I dont think is mandatory the pic in order to understand what I am talking about but if anyone knows how to upload the pic correctly feel freeto share an opinion. Untik then just click the link

https://imgur.com/a/eCUu5fM 

xerox_scan.jpg 

0 Kudos
2 Replies
MRCAnalyst
FreeFlow User

Re: B215 Scanning files produces an extra folder

Jump to solution

Hello,

       What your screenshot shows is what is referred to as a lock folder (.lck). I'm aware of how to disable that function on the AltaLink and VersaLink family of products, but I couldn't find similar information for your B215 model. I haven't ever supported your model directly to date. If you grant full control permissions to the account in use for scanning, in the filesharing permissions on the computer, then that folder should get deleted and you won't see it get orphaned in the directory anymore. An option to disable the lock folder function may exist on that model, and another forum member may be able to tell you, but I can't currently find information about that using the resources that I have.

dtsou
New Member
New Member

Re: B215 Scanning files produces an extra folder

Jump to solution

Thank you for your quick response.

I ll try the permission proposition to see if that would solve the problem.

New edit: Tried granding the user modify permissions and the folder after creation deleted automatically successfully. I ve read that this folder is used to lock the scanning process from a simultanesously try of another user to use the same document or scan service in general (wasnt so clear about that)

0 Kudos