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B215 Won't SMB Scan

Product Name: Xerox B215 Multifunction Printer
Operating System: Windows Server 2012 x64

B215 Keeps saying wrong username or password. 

 

IT IS NOT WRONG. 

 

I have an identical B215 with the exact settings. 

I have tried the exact settings on an Altalink C8155 - The test passes gloriously, so again its not my information.

The password is not expired, it is not typed in wrong, and it works again on another B215 and C8155. 

I have rebooted the printer, done a firmware upgrade. Re-entered the folder. Changed Folder name with no spaces, gave it a short name. 

Any more suggestions ?

And for the love of the fate of the Universe...DON'T link THIS Scan to Network (SMB Folder or FTP Server) (xerox.com) as the answer because IT DOES NOT WORK. 

 

Thanks,

Jerry

Tags (3)
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3 Replies
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: B215 Won't SMB Scan

Hi,

You can try to get a clone with settings from the working machine and to install on the non working machine.

 

Gabi

Re: B215 Won't SMB Scan

Hi

I have the exact same problem with my new B215. If I try to scan to a folder on my Mac through SMB it keeps saying that the username or password is wrong. I am sure, they are not.

I made some additional tests.

  • If I deliberately enter a wrong username in the contact card, the "scan to file confirmation report" is printed right after I start the scan.
  • If I use the correct username and correct password, the wheel on the display keeps turning for almost two minutes before the report is printed.
  • If I use the correct username and wrong password, I get the same behaviour as with the correct password.

In all cases the "Status Details" says "username or password is wrong". 

I use the latest firmware.

Can anyone help?

Thanks

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TammyL-Xerox
Community Manager
Community Manager

Re: B215 Won't SMB Scan

Hello espressodoppio, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.   

Thanks,
TammyL-Xerox
Community Manager

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