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CherylO-Xerox
Valued Advisor
Valued Advisor
‎06-11-2021 08:01 PM

Re: B215 reboots when attempting scan-to-email

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Hi FNS, 

Thanks for using the Forum. Sounds like you have tried everything already, so it would be a hardware escalation: 1-800-821-2797 or 1-800-835-6100.

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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FNS
New Member
New Member
‎06-09-2021 04:57 PM

B215 reboots when attempting scan-to-email

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Product Name: Xerox B215 Multifunction Printer
Operating System: Windows 10 x64

I've confirmed the settings are good (including using telnet to directly connect to the destination mail server address and port from a Windows machine on the same network as the printer), I've confirmed the printer has the latest firmware. I tried disabling IPv6 in case it was preferentially using that protocol and unable to leave the local LAN.

Attempting to scan to email causes the printer to reboot without error.

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