cancel
Showing results for 
Search instead for 
Did you mean: 
FNS
New Member
New Member

B215 reboots when attempting scan-to-email

Jump to solution
Product Name: Xerox B215
Operating System: Windows 10 x64

I've confirmed the settings are good (including using telnet to directly connect to the destination mail server address and port from a Windows machine on the same network as the printer), I've confirmed the printer has the latest firmware. I tried disabling IPv6 in case it was preferentially using that protocol and unable to leave the local LAN.

Attempting to scan to email causes the printer to reboot without error.

0 Kudos
1 Reply
CherylO-Xerox
Community Manager
Community Manager

Re: B215 reboots when attempting scan-to-email

Jump to solution

Hi FNS, 

Thanks for using the Forum. Sounds like you have tried everything already, so it would be a hardware escalation: 1-800-821-2797 or 1-800-835-6100.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!