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New Member
New Member

Black and colored line on scans and copies

Product Name: WorkCentre 6515
Operating System: Windows 10 x64

Hello,

I recently got initially only on the ADF scans a black and with some colors line and now I started to have this also in the normal scan on the glass. I have already cleaned the glass with alcohol. Do you have any ideas why this happens? You can see what is happening after I scanned a blank A4 page:

 

Scan from the ADFScan from the ADF

 

Scan directly on the glassScan directly on the glass

 

 

0 Kudos
2 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Black and colored line on scans and copies

Hello there,

I am not sure if you have tried this yet, but I found this article with some steps that may help solve this issue.

Thanks,
CathyO-Xerox
Community Manager

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GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Black and colored line on scans and copies

Hi,

The scanner is defective so you must replace it.

 

Gabi