cancel
Showing results for 
Search instead for 
Did you mean: 
medical
New Member
New Member

Black and colored line on scans and copies

Product Name: WorkCentre 6515
Operating System: Windows 10 x64

Hello,

I recently got initially only on the ADF scans a black and with some colors line and now I started to have this also in the normal scan on the glass. I have already cleaned the glass with alcohol. Do you have any ideas why this happens? You can see what is happening after I scanned a blank A4 page:

 

Scan from the ADFScan from the ADF

 

Scan directly on the glassScan directly on the glass

 

 

0 Kudos
2 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Black and colored line on scans and copies

Hello there,

I am not sure if you have tried this yet, but I found this article with some steps that may help solve this issue.

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
gabiene
Valued Advisor
Valued Advisor

Re: Black and colored line on scans and copies

Hi,

The scanner is defective so you must replace it.

 

Gabi