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Lodu
New Member
New Member

Black vertical streak on duplex scan using ADF

Product Name: WorkCentre 6515
Operating System: Windows 10 x64

Since yesterday I get a vertical black/gray streak (about 2.5 cm) on the left side over the whole back page when I scan a two-sided document using the ADF of my WorkCentre 6515.

I already cleaned the scanner, but it didn't help. The 6515 has the latest firmware update 65.68.62.

Any ideas what's wrong here? (I only attached a photo of the ADF scan of the back side of a two-sided document; the front side is scanned without any issues.)

Xerox Scan_28052022124449_2.jpg

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CathyO-Xerox
Community Manager
Community Manager

Re: Black vertical streak on duplex scan using ADF

Hello Lodu,

I searched the Support Page and found this article that may help you troubleshoot this issue.

Thanks,
CathyO-Xerox
Community Manager

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