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New Member
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Blue background in scan

Operating System: Windows 10 x64

We own a number of the Xerox 3125 documate scanners. They work great. However, some of them are failing with the same issue - they begin scanning images and saving with a light blue background. Color or B&W scans. We have tried on Windows 7 and Windows 10. Complete re-install of scanning software does not cure it. If we move the scanner to a different workstation, the problem follows the scanner. We have had this problem on scanners that are 4+ years old, and a few that are less than a year old. So far, the only solution is to buy a new one. Is this a failure of the scanning lamp?

I should add that the original documents all have a white background.

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12 Replies
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Valued Advisor
Valued Advisor

Re: Blue background in scan

Hi,

Maybe those scanners need maintenance/cleaning.

 

Gabi

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New Member

Re: Blue background in scan

The scanning glass is spotless. The blue tint is a uniform hue across the entire page. A dirty glass would produce streaks.

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Community Manager
Community Manager

Re: Blue background in scan

Hi vasocim,

Thank you for using the Support Forum. Please take a look at the solutions for grey background.  I know yours is blue but the same solutions apply. 

Thanks,
CherylO-Xerox
Community Manager

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New Member
New Member

Re: Blue background in scan

Cheryl - This is a Xerox 3125 documate scanner, not a printer. When you scan a page with a white background, the digital image it creates, whether it be a PDF, JPEG, etc the background is blue. This is not a result of bad printing. the digital image on the screen is blue, it is part of the final result of the output of the desktop scanner. The link you posted is for troubleshooting printing output problems. Thanks.

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Re: Blue background in scan

I have the same issue as well.  A few weeks ago anything that is scanned in color now has a blue hue to the background.

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New Member
New Member

Re: Blue background in scan


@yasocim wrote: 

Cheryl - This is a Xerox 3125 documate scanner, not a printer. When you scan a page with a white background, the digital image it creates, whether it be a PDF, JPEG, etc the background is blue. This is not a result of bad printing. the digital image on the screen is blue, it is TellDunkin part of the final result of the output of the desktop scanner. The link you posted is for troubleshooting printing output problems. Thanks.


I think I am also facing this issue. Did you get any proper solution?

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New Member
New Member

Re: Blue background in scan

I never got a reply from Xerox on this issue. Our only resolution is to purchase a new scanner. The last one that failed was not even a year old. Xerox - are you listening at all?

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Community Manager
Community Manager

Re: Blue background in scan

Hello yasocim,

Documate Scanners are handled by a different division called Xerox Scanners. This forum is for Xerox Printers and copiers. HERE is the contact info for the Xerox Scanners division.

Thanks,
CathyO-Xerox
Community Manager

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Re: Blue background in scan

I had the same problem with a hand me down scanner.

I was able to fix the blue backgrounds with a few tweaks to the 'scan settings' on the 'TWAIN Driver PLUS settings'.

Under the 'Image enhancements' tab, go to the 'Channel:' drop down and select 'Blue'. 

  • Change Contrast to 38%
  • Change Gamma to 0.8

Next go to the 'Advanced' section and set the 'White level' to a value of 255.

I believe that the scanner lights start to fade later in its life causing the blue tint.

Hopefully that helps.

Blue Tint Fix Part 1Blue Tint Fix Part 1Blue Tint Fix Part 2Blue Tint Fix Part 2