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1 Reply
CathyO-Xerox
Community Manager
Community Manager
‎09-16-2021 01:38 PM

Re: Browsing SMB, Unexpected connection error. Cannot browse currently. Check network connection

Hello Billy1,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797. 

 

Thanks,
CathyO-Xerox
Community Manager

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Billy1
New Member
New Member
‎09-13-2021 05:25 AM

Browsing SMB, Unexpected connection error. Cannot browse currently. Check network connection

Product Name: WorkCentre 6515
Operating System: Windows 10 x64

Hello,

I cannot scan with my newly purchased printer.

The printer is connected to the PC via the Fritzbox 7490 using a LAN cable via Ethernet IPv4 and can print.

When after pressing "Scan to" -> "Network" -> Browse SMB, Unexpected communication error. Cannot browse at the time. Check the network connection."

So far I have tried the following without success:

In Win10 via "Programs and Features" ->
"Activate or deactivate Windows features" ->
"Support for SMB 1.0 / CIFS file sharing" enabled.

With the Fritzbox as a precaution over "home network"
-> "USB / Storage" -> "Home network sharing" -> Activate support for SMBv1 "
activated.

Is there a solution? Thanks for your support.

Greetings from Germany

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