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TammyL-Xerox
Community Manager
Community Manager

Re: C405 Not in Print and Scan Experience

Hello dixons117, 

Please review the latest information we have on the MS issue.

Microsoft finally released a tool that will fix the initial problem late last night.

Here is the related KB article and links to download the tool https://support.microsoft.com/en-us/topic/kb5034510-microsoft-printer-metadata-troubleshooter-tool-d...

The expectation is that on computers that had Xerox V4 queues associated with the XPSE, and then were impacted by the HP metadata (this problem is described at https://learn.microsoft.com/windows/release-health/status-windows-11-23h2#3218msgdesc), running the tool will reestablish the identity and association of the Xerox V4 queue with the XPSE.

This tool does not address the problem of new V4 queue installs that are not associating with the XPSE. This is still an open problem with Microsoft and we’ll be sending you more information when it is available.

Thanks,
TammyL-Xerox
Community Manager

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dixons117
New Member
New Member

C405 Not in Print and Scan Experience

Product Name: VersaLink C405 Color Multifunction Printer
Operating System: Windows 10

Hello,

We have a C405 printer that is not appearing in the Print and Scan Experience when it did before. From what I can tell this is a current issue with Microsoft, but I wanted to know if anyone has found a work around or have gotten the XPSE working yet.

Tried uninstalling, reinstalling printer, drivers, XPSE, and still no luck.

 

Thanks.

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