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beanthere22 Member
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C405 Set up scan to email

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I need to set up my C405 to scan to email, but I can't seem to get the SMTP info set up properly. Is there anything (or anyone) who ca help me with what goes in the various setup fields (with examples). I assume the information required is similar to setting up SMTP inOutlook or on a phone, but I am having no luck getting it to work and the manual is really not helpful.

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Analyst Nation Moderator Joe053204-xrx
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Re: C405 Set up scan to email

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What SMTP server/service are you using?

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Joe.
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beanthere22 Member
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Re: C405 Set up scan to email

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I have my email through my website hosting company - Media Temple

I always set up my Minolta Bizhub pretty much like my Outlook and phones, but this interface is different.

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Analyst Nation Moderator Joe053204-xrx
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Re: C405 Set up scan to email

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Wow, Media Temple has one of the worst websites I have ever seen for getting info out of, it appears they simply won't give you the SMTP server info with out giving them an email address to use, which implies they have different servers for different accounts.

 

IMAP isn't supported by the printer, and POP isn't used or needed (Unless of course you want spam to be printed face-up to the top tray) so just ignore anything referencing them.

 

So onto the printer side. Open the webpage to configure the device (Enhanced web Service, shortened from here on as EWS)

 

EWS > Connectivity > SMTP

 

1.JPG

 

Which will show you this (normally I would pre-fill this with your settings, but since I don't know your settings because of your SMTP server not showing them on its website, I'm using GMAIL as my example.

 

2.JPG

 

Basically:

1. Device Email and SMTP AUTH user name have to match

2. The 2 password boxes are pretty self-evident.

3. Validation Type absolutley needs to be set to On Device

4. SMTP server address is whatever Media Temple says to use from the link above, the port number too, and the Connection Security (maybe called Encryption) too.

 

Of course the SMTP server name can be the IP address or the hostname of the server, but to use the hostname, you have to make sure DNS is correct on the printer EWS > Connectivity > Ethernet > DNS > Edit

 

3.JPG

 

And if HTTPS is enabled on the printer, or SSL/TLS/STARTTLS is being used for Encryption, then the time must be correct to within 3 minutes EWS > System > Date& Time

 

4.JPG

 

And with that I am done what I can do, I just don't have access to the relevant information for your mail provider. If you set it up correctly and get odd faults (017-714 for instance, try updating the firmware, the launch firmware has issues with SHA-2), you can get the latest firmware right here

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Joe.
beanthere22 Member
Member

Re: C405 Set up scan to email

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Wow, There is SO MUCH stuff NOT in the documentation for this printer!

 

I must be getting closer.

 

I Have initiated a scan to eail and it did not error out instantly, however, it is just sitting and spinning, telling me it is sending been a couple of minutes now.

 

wait... 016-513 timed out

 

Would it help if you had my email address?

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beanthere22 Member
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Re: C405 Set up scan to email

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The error I got before it "semi-worked" and did the time out was 027-779

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: C405 Set up scan to email

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027-779
Authentication fails with SMTP-AUTH (After server is connected).
(SMTPERR_AUTH_FAILED)

 

 

016-513
SMTP server reception error. (SMTPERR_CONNECT_RESP_FAILED).
Procedure
Timeout occurs. Server load may be too heavy and network load may be too high. Retry the
job.

 

 

In both cases I suggest the firmware be updated, it should resolve it nicely

 

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Joe.
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beanthere22 Member
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Re: C405 Set up scan to email

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Between what you sent me and a little touch to Media Temple, it's now working!

 

How awesoome it would be to have all the stuff you just told me in the documentation for the printer (screenshots and everything). I would never have figured it out on my own and my local dealer has no clue how to do the email setups.

 

Thanks again, now I just need to figure the rest of this thing out.

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: C405 Set up scan to email

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To be fair, it is ridiculously easy for me,because I do it for a living (I work 2nd level support for Xerox USA for higher end color devices)

And because I can weasel out information like "who is your SMTP provider" and the documentation people can't

 

While it isn't likely that smtp.office365.com will change, it can, and then the document is wrong, and they need to make revisions etc etc.

 

Xerox doesn't even pay me to be on the forum, I just do it because I *like* troubleshooting. And oddly, if they started to pay me and give me this as a full-time position (That would be awesome), it would likely end up that I would have to start worrying about those things, and do a worse job. (That would be bad)

 

So it is a good thing they don't pay me to be here, at least that is what I tell myself ;-)

 

And then I could not just post a random picture totally unrelated to the job at hand, because it doesn't look professional.

 

s8axD8e.jpg

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Joe.
David Brisebois New Member
New Member

Re: C405 Set up scan to email

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Here's how I sucessfully managed to send myself an email from the web interface

 

System --> Remote Service upload --> Settings --> Checked all checkboxes and added my email adress --> OK (Don't bother with the Test connection... it's not for mail)

 

Upload now

 

From a known working printer I sucessfully received an email

 

I'm troubleshooting my other printers this way... no email = smtp not working...

 

...At least this way I don't have to ask a user to manually test a scan everytime I change a config

 

Hope this help