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beanthere22 Member
Member

Re: C405 Set up scan to email

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OK. I had my C405 set up to scan to email, did not change anything (anywhere) and now it can't seem to do it.

 

I can't remember how to get to the place where I can access the printer remotely to check the settings.

 

For starters, how can I log into my printer to see the settings?

 

Sam

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: C405 Set up scan to email

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Find out its IP address and put it in the address bar of your web browser

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Joe.
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beanthere22 Member
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Re: C405 Set up scan to email

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OK. I got that far. Now I need to log in. Is there a default password? I can't remember if I changed it.

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beanthere22 Member
Member

Re: C405 Set up scan to email

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I have tried to find a way to log into my system, but I cannot get in and I see no place to reset the password. It's really frustrating that the printer was connecting fine, then, without any changes being made, it won't connect any longer. So I can't scan to email, can't connect for updates, nothing. And I can't seem to log in.

 

Any hope for getting this fixed?

 

Sam

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: C405 Set up scan to email

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The default username is admin and the password 1111.

You and the people on your network are the only people who can access the printer, so your frustration is misplaced if you are trying to blame Xerox or your printer itself.

 

If it worked and stopped, something changed, and if neither you or anyone on your network changed something on the printer, then something on the LAN (Gateway/DNS) got changed, or on the mail server (Password/Port/Encryption)

 

And if you enabled HTTPs on the printer, then the time will need to be within 3 minutes of local if you are using any common mail server (Office365/GMAIL/Yahoo). And the time on the printer can run slow or fast just like any clock if it is not set to use NTP and a reliable time server.

 

Ans since it appears you must have locked yourself out of the printer after repeated failed logins, you will need to reboot the printer to gain access again

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Joe.
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beanthere22 Member
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Re: C405 Set up scan to email

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I'm not trying to blame anyone, just giving background facts.

 

I will restart the printer (did not know about this for reset)

 

I will check the time

 

I will let you know.

 

Sam

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beanthere22 Member
Member

Re: C405 Set up scan to email

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I logged in successfully. I checked the time and it was way off, so I reset it. I rechecked all my SMTP settings, and they were OK. I restarted the printer.

 

It still won't connect via SMTP.

 

Any other suggestions you might have for me? I'm lost.

 

Sam

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: C405 Set up scan to email

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Everything I can do is in this thread twice over, it would have to be on the mail servers end, and because it is a weird/small one, I have no way to find out what they may have done.

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Joe.
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