C405 Set up scan to email

[beanthere22]

The error I got before it "semi-worked" and did the time out was 027-779

[beanthere22]

Wow, There is SO MUCH stuff NOT in the documentation for this printer!

I must be getting closer.

I Have initiated a scan to eail and it did not error out instantly, however, it is just sitting and spinning, telling me it is sending been a couple of minutes now.

wait... 016-513 timed out

Would it help if you had my email address?

[Joe Arseneau · Accepted solution]

Wow, Media Temple has one of the worst websites I have ever seen for getting info out of, it appears they simply won't give you the SMTP server info with out giving them an email address to use, which implies they have different servers for different accounts.

IMAP isn't supported by the printer, and POP isn't used or needed (Unless of course you want spam to be printed face-up to the top tray) so just ignore anything referencing them.

So onto the printer side. Open the webpage to configure the device (Enhanced web Service, shortened from here on as EWS)

EWS > Connectivity > SMTP

Which will show you this (normally I would pre-fill this with your settings, but since I don't know your settings because of your SMTP server not showing them on its website, I'm using GMAIL as my example.

Basically:

1. Device Email and SMTP AUTH user name have to match

2. The 2 password boxes are pretty self-evident.

3. Validation Type absolutley needs to be set to On Device

4. SMTP server address is whatever Media Temple says to use from the link above, the port number too, and the Connection Security (maybe called Encryption) too.

Of course the SMTP server name can be the IP address or the hostname of the server, but to use the hostname, you have to make sure DNS is correct on the printer EWS > Connectivity > Ethernet > DNS > Edit

And if HTTPS is enabled on the printer, or SSL/TLS/STARTTLS is being used for Encryption, then the time must be correct to within 3 minutes EWS > System > Date& Time

And with that I am done what I can do, I just don't have access to the relevant information for your mail provider. If you set it up correctly and get odd faults (017-714 for instance, try updating the firmware, the launch firmware has issues with SHA-2), you can get the latest firmware right here

[beanthere22]

I have my email through my website hosting company - Media Temple

I always set up my Minolta Bizhub pretty much like my Outlook and phones, but this interface is different.

[Joe Arseneau]

What SMTP server/service are you using?

[beanthere22]

I need to set up my C405 to scan to email, but I can't seem to get the SMTP info set up properly. Is there anything (or anyone) who ca help me with what goes in the various setup fields (with examples). I assume the information required is similar to setting up SMTP inOutlook or on a phone, but I am having no luck getting it to work and the manual is really not helpful.