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NorthStar Realty New Member
New Member

Re: C405 Set up scan to email

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Hello Joe,
I have a versalink C405 Multifunction printer. While scanning to email I regularly get error code 027-773: SMTP server comm timeout. A large amount of my scans are completed. However, I have to manually delete a job in order for the backed-up jobs to scan through. The printer is wired directly to a Netgear Nighthawk X6S. Is there a known cause and/or solution? Thank you
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NorthStar Realty New Member
New Member

Re: C405 Set up scan to email

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I have a versalink C405 Multifunction printer. While scanning to email I regularly get error code 027-773: SMTP server comm timeout. A large amount of my scans are completed. However, I have to manually delete a job in order for the backed-up jobs to scan through. The printer is wired directly to a Netgear Nighthawk X6S. Is there a known cause and/or solution? Thank you
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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: C405 Set up scan to email

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Since it is timing out it would have to be either a DNS timeout (Increase the time in the printers DNS settings) or a firewall/spam filter

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Joe
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benshi New Member
New Member

Re: C405 Set up scan to email

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Hi,

it's the same issue in https://forum.support.xerox.com/t5/Copying-Faxing-Scanning/Error-Code-027-773-SMTP-comm-timeout/m-p/...

The problem is when you scan or forward fax to an e-mail more than 10 pages long, It ends with 027-773 error.

The file received in the e-mail is a corrupted pdf file !!! (BUG).

I tried to resove this issue with the support team and with no success.

I think Xerox support team and management should fix this issue - It is firmware issue,

or open a recall for all the B405 machines.

It is a real issue when you recieve a fax (the sender get acknowledge - OK,

and in the e-mail there is a corrupted file !!!) ==> the fax forwarding is USELESS !!!

my firmware version is 38.50.61.

Wait to hear from Support Team ASAP.

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edpcr New Member
New Member

Re: C405 Set up scan to email

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Hi,

We have the same problem at Costa Rica, we have 3 machine B405 and all have the same problem.

In some case email was send buth in another printer indicate smtp server time out.

Firmware: 38.50.61

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