C8155 jobs stuck on printer queue | "Image Processing"

[Woliwon]

Set up job data removal to run every night at midnight

[LTHAMM]

we were too happy too early; the machine is again putting the jobs into the queue.

[LTHAMM]

we were otp troubleshooting with XEROX support and our L2 this afternoon and it seems there is a (firmware) bug with DHCP vs static IP address.

As soon as we changed it to static IP the machine is printing as crazy whatever we sent to it.

[TammyL-Xerox]

Hello LTHAMM, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797. 

[LTHAMM]

We go a new AltaLink C8155 which ran fine from Aprl through July until it suddenly stops printing out of the sudden and jobs stuck on local printer's queue the Jobs status is "Image Processing".

Anyone ever heard of this one for AltaLink?

XEROX support is unfortunately not helping as I would expect as a paying customer.

TIA ! Cheers Lars