C8170 FAILED Login failure. Check user password, and/or setups

[jpeab · Accepted solution]

Turns out the firmware update removed the devices from the domain. We just had to re-join them to the domain and now they work fine.

[CathyO-Xerox]

Hello jpeab,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100. 

[jpeab]

We use network scanning with most of our office printers going to the same same file server using SMB, static IP. Scans are failing only with our C8170s but our 6515s are working fine. All have the same protocol, same IP address, same share, same document path, same login name, and same password. The two affected printers are in separate branch offices in different cities. The issue is specific to the C8170s so far.

Both C8170s have been installed for over a year with no issues until today. No configuration changes I am aware of.

Any assistance would be greatly appreciated.