C8170 ScanTo folder broken since firmware update

[A.Steinke]

This patch doesn't work on C8130: This patch is not Intended for this software version and was not installed. 

Can you provide the patch for the AltaLink C8130 ?

regards

Andreas

[George850650-XRXN]

jpeab,

Further information.

This SW Fix Patch is provided in response to the specific problem(s) identified below:

• When device is upgraded to R22-12_114.xxx.053.02700 without first installing the pre-upgrade patch 583601v3a.dlm (remote services upgrade only) or 583601v4a.dlm, the following issues occur:
  1. The printer domain name may change from the desired name originally set on the web page
  2. Scan to email may not be configured or working correctly

File Location & Information

http://www.support.xerox.com/support/altalink-c8100-series/file-download/enus.html?&contentId=158841

Please review the entire Readme before installing any software.

Zip File Name	736290v5_Fix Patch.zip
Patch Install File	736290v5.dlm
Patch Uninstall File	736290v5_un.dlm

I hope this helps.

[jpeab]

This was exactly the problem. Thank you.

[George850650-XRXN · Accepted solution]

jpeab,

There is an issue with the firmware 114.011.053.02700 where the printer domain name may change from the desired name originally set on the web page.

While this may not be the cause of your issue please check the settings. 

Also, you can try creating a clone of the working device and apply it to the non-working device.

I hope this helps.

[jpeab]

We have two Altalink C8170s that received the 114.011.053.02700 firmware update. Ever since, the ScanTo function hasn't been working.

We use it to scan to folders in our on-prem file server using SMB. No other configuration changes were made, other than the firmware update. All other functionality is fine. When we try to scan, we receive a printout with an error message saying "FAILED Login failure. Check user password, and/or setups".

We have a third C8170 that did not receive the update and it is still working fine using the same configuration and also using the same username/password for ScanTo folder.

The server we are scanning to is Windows Server 2019.