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CANNOT RECEIVE FAXES FROM SELECT OFFICES

Product Name: WorkCentre 3655i
Operating System: macOS 10.14 - Mojave

We have been having an office with one office not being able to send us a fax for the past few weeks, all they get is a denial sheet stating our line is busy everytime.  Both offices can send and recieved faxes from other offices (except for one other for my office), I have spoken to the manager at this other office, and she has stated that this has been an issues before but was resolved, how, either one of us know. I have spoken to my phone company and had a Xerox technician come out twice. No one knows why this is happening!

Has anyone had this issue before?

If so, how can I fix it? 

We have had this issue with one other office.

Thank you.

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Community Manager
Community Manager

Re: CANNOT RECEIVE FAXES FROM SELECT OFFICES

Hi TSS_JH, 

Thank you for using the Support Forum. Please make sure you have tried all the solutions offered in this article about unable to receive a fax.  Also have the office that can not send to you plug a regular phone into the fax line connected to the fax and try to call your fax number they should hear tones from your machine.  If they hear something else have them try calling from another phone line.  If it continues to fail from their end then it may be something with their phone line or system.  

If the problem continues please consider contacting your local support centre again and asking to speak to a second level analyst.  

Thanks,
CherylO-Xerox
Community Manager

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