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JessicaArchuletta New Member
New Member

Can send fax, cannot receive faxes

Product Name: WorkCentre 3335/3345
Operating System: Windows 10

We have recently installed workcentre 3345 MFP and went through the Fax Wizard settings to configure the fax settings.  We are able to send faxes, but we are not able to receive faxes.  I have already followed the following steps that were listed in the administrator manual:

At the printer control panel, press the Machine Status button.
2. Touch Service Settings.
Note: To access this feature at the control panel, log in as an administrator.
3. Touch Fax.
4. Touch Incoming Fax Defaults.
5. To set the printer to receive all incoming calls as faxes, or to answer manually, touch Call Receive Mode, select an option, then touch OK.

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2 Replies
Community Manager CathyO-Xerox
Community Manager

Re: Can send fax, cannot receive faxes

Hi Jessica,

If you have set to Recieve Automatically I am not sure why it is still not working. I found some other steps you can try from CentreWare Internet Services (CWIS). You can find the steps to access CWIS HERE.

Here are a few other steps you can try:

  1. In Xerox® CentreWare® Internet Services, click Properties > Services > Fax.
  2. To configure incoming/outgoing policies, for Incoming/Outgoing Policies, click the Pencil
  3. To print a report of the transmission results after sending a fax, for Automatically Print Transmission / Receive Report, select On.
  4. For Incoming Policies, select the required options.
    1. To specify the Receive Mode, select an option - THIS SHOULD BE SET TO AUTOMATIC .
    2. To specify the Ringer Volume, select an option
    3. To specify how many rings can occur before the fax answers an incoming call, for Rings To Answer, select an option.
    4. To specify how many minutes the printer waits before it redials a busy receiving fax machine, for Redial Term, select an option.
    5. To specify the number of attempts the printer makes to redial a fax number, for Redial Count, select an option.
    6. To set the printer to discard any excess data at the bottom of the page, for Discard Size, select an option.
    7. For Fax Duplex, select an option.
    8. To reduce the data in the document to fit the paper size currently loaded in the machine, next to Rx Reduction, select the check box.
    9. To specify the Stamp Receiver Name, select the check box

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
JessicaArchuletta New Member
New Member

Re: Can send fax, cannot receive faxes

I tried to adjust the incoming setting receive mode to automatic, but that is not an option in the drop down menu (see below)

xerox receive options.png

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