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New Member
New Member

Can't Scan to File or Scan to Email

Product Name: AltaLink C8045 MFP
Operating System: Windows 10

Hello all - 

I recently took over a network and they have a ALtaLink C8045 MFP copier that hasn't allowed them to scan to email or scan to folders since they switched to a new network.  I have tried everything I can think of to fix this but have had no luck. 

The users that are not new are able to scan to their folders no problem - new users not happening.  They can't email themselves anything they scan - doesn't send.  

Also, they can only receive faxes they can't send out. 

I know I'm missing something - - any ideas are appreciated!

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Community Manager
Community Manager

Re: Can't Scan to File or Scan to Email

Hello Mandy,

Do the new users have access rights to the scan to folder? I searched out online knowledgebase and found some articles that may have some information that help you:

 

Thanks,
CathyO-Xerox
Community Manager

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Frequent Member
Frequent Member

Re: Can't Scan to File or Scan to Email

I am having the same problem here. Sometimes it works, then it fails again without knowing why.

 

All setings are correct. I can send a test email via the web interface. It's getting through. When I give it

a shot from the printer, it fails with the message. One or more of the addresses are invalid.

I changed the passwords at my SFTP and EMAIL hoster and now it's a total failure. I have entered and

saved the passwords via web interface on the xerox machine correctly.

 

I had this issue before. I did not change anything and on the next day it suddenly worked.

Is this a hosting and/or Airport Express WLAN issue?

 

It worked before, now it no longer works.

 

Regards,

BLACK BARON

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