Can't Scan to File or Scan to Email

[mandyn]

They do have access - now I am having an issue where scan to a network share has been working great then Monday it stopped. I changed the username path as a last resort on a user today and it passes all tests but when I go to the copier to scan to a folder it fails with login error any ideas?

[Black_Baron]

I am having the same problem here. Sometimes it works, then it fails again without knowing why.

All setings are correct. I can send a test email via the web interface. It's getting through. When I give it

a shot from the printer, it fails with the message. One or more of the addresses are invalid.

I changed the passwords at my SFTP and EMAIL hoster and now it's a total failure. I have entered and

saved the passwords via web interface on the xerox machine correctly.

I had this issue before. I did not change anything and on the next day it suddenly worked.

Is this a hosting and/or Airport Express WLAN issue?

It worked before, now it no longer works.

Regards,

BLACK BARON

[CathyO-Xerox]

Hello Mandy,

Do the new users have access rights to the scan to folder? I searched out online knowledgebase and found some articles that may have some information that help you:

Unable to Scan Using Scan to E-mail

How To Configure Simple Mail Transfer Protocol (SMTP) (Scan to Email)

[mandyn]

Hello all - 

I recently took over a network and they have a ALtaLink C8045 MFP copier that hasn't allowed them to scan to email or scan to folders since they switched to a new network.  I have tried everything I can think of to fix this but have had no luck. 

The users that are not new are able to scan to their folders no problem - new users not happening.  They can't email themselves anything they scan - doesn't send.  

Also, they can only receive faxes they can't send out. 

I know I'm missing something - - any ideas are appreciated!