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Can't connect to Xerox 7845 via browser

Product Name: xerox workcentre 7845
Operating System: Windows 10 x64
I had a "Certified Copier Technician" come in to setup scan to network folder via ftp on our xerox workcentre 7845. I noticed that during the ftp setup on the copier he changed the default port from port 80 to port 21. After he saved the setting, we were no longer able to access the copier via any browser on any machine. He then "went to lunch" and we haven't heard from him since. How do I reset the default port back to port 80. I tried the option to reset the machine to factory defaults but that didn't work. Or maybe i'm just not doing something correct. Can anyone help with this? We are out of our factory warranty period.
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2 Replies
FreeFlow User

Re: Can't connect to Xerox 7845 via browser

Hi L3t,

  Did the technician ever return and fix your machine? I don't know why someone would modify HTTP settings when setting up a scan destination via FTP. I took a look at a 7845 and at the control panel the only relevant option that I have is to disable or enable the HTTP service. If that was toggled then it says that it will turn off HTTPS, which is how I would normally recommend accessing the site if that is enabled in your situation. If this isn't resolved yet here are a few things to try. In your web browser browse to.

http://<device ip>:21 - that should try to load the site using port 21.

https://<device ip> - If HTTPS is enabled that will load the HTTPS site which uses port 443. When HTTPS is enabled, but not forced, the home page will try to load over HTTP and then switch to HTTPS when required, usually after an admin login.

 

If none of that works then an alt-boot software reload might be required.

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Frequent Member
Frequent Member

Re: Can't connect to Xerox 7845 via browser

The only suggestion in my mind is to rebot, but you should consult with someone professional here.

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