I had previously leased out a Xerox 7328 workcentre and then I bought it. I am trying to do email scan, but the system won't allow me to input anything in the "from" field. When I go into the xerox online configuration, I am able to input something into the "from" box, but I am unable to save it because I don't know the user admin ID and password. The people we had previously leased it from, changed the default user id and pw. I have tried all of the User Id's and passwords that I could find online, but none of them work. We are unable to acquire what the previous user id and password were. I need to change them, or revert them back to their default. How do I reboot the workcentre without the id and password? Or restore it to factory settings?
I'm sorry but you will need to have a Certified Xerox Technician onsite to log in as a technician and then he will be able to reset the Administrator password.
I know you said you've looked online for the admin passwords but for the sake of clarity, here is the two standard used for Xerox Office machines:
For your 7328 specifically, it should be:
and the most used now is:
Hope you success!
I have tried all of these default passwords; it seems like the previous owner personalized the user/pw and I am looking for a way to scan without needed to input the user/pw
You can't just chose to not enter the admin account to make an admin change.
You need to either contact the seller and get the admin accounbt credentials, or contact Xerox to have the entire device wiped of all data, which will in tern set the default admin account back to default. Any method to reset the device would require the admin credentials. And for that reason you would need the technician.