This is an issue which has been plaguing us for a long time. When we try to order toner for our THREE Xerox 5000 APs, "black" is grayed out. We can order the other 3 colors with no problem. Is there some way to have our account "re-set" so we can order ALL our colors on-line? Our Production Print Specialist says he is trying to resolve this problem, but so far no luck. Who do we need to talk to to get this taken care of?
Thank you for using the Support Forum. Have you contacted supplies directly?
Yes, I have talked to Supplies. I CAN order black toner through Supplies; I was told that our account on the 'net would have to be "re-set" to enable us to order that way. Our former sales rep, who is no longer in our area, managed to get our account re-set. (But she didn't tell me how she did it.) Any way, it worked for a while. Then it went wacky again.:catsad: