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New Member
New Member

Can't scan anymore on my 4595

Hi,

People in my company can no longer scan to our server from a 4595 up in their printer room. I've tried SMB and I've tried FTP. None of them work. We have a new server, a Windows Server 2012 box. I've been told by someone up there in Rochester that that could be a problem. I have no idea why. Something about the SMB for 2012 not matching the SMB on this very old printer.

 

I tried FTP, too. I can personally ftp to our server from my Mac or PC using the username and credentials that we use for scanning from the 4595. Using that username, I can ftp just fine to the server. But, it doesn't work from the 4595.

 

The error we get now is: 016-781.

 

Thanks,

Peter

 

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Valued Advisor
Valued Advisor

Re: Can't scan anymore on my 4595

Hey you!

 

Fault Code 016-781: Scan Server Connect Error

Simply means that the printer cannot connect to the ftp/smb, can you print to it from the server?

As you already said, it may or may not be supported by the OS.

Firewall settings?

 

Best Regards

Kimzi


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Technical Escalation Support
Technical Escalation Support

Re: Can't scan anymore on my 4595

If it is a 2012 R2, ensure the 2012 R2 Server has the update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 that is dated November 2013.

KB2887595

Which includes a fix for KB2896636: You cannot use certain third-party devices to send a document to a shared folder in Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

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