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New Member
New Member

Can't scan to email on internal addresses, but can scan to email on external just fine

We have a Workcentre 5030 and I am having issues scanning to email on internal email addresses. I can send to the admin email just fine and can send to a yahoo or gmail address just fine. But when I try to send to people inside the domain, it doesn't work. The status sheet I get from the scanner says it sent to the SMTP server just fine. Any ideas? We have a windows small business server 2003 running exchange.

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Remote Technical Support User
Remote Technical Support User

Re: Can't scan to email on internal addresses, but can scan to email on external just fine

Generally the issue your running into is caused by something called "Access Control" on your exchange server. This setting on your exchange server tells the mail server what should have access to transmit information through your own internal network. You may just have to add that printers IP or MAC address to the Access Control settings for it to allow the device to send internal traffic.

 

The other side of these restrictions is called "Relay Restrictions", relay restrictions would prevent the same type of traffic but only to external networks..Obviously this part is configured correctly if you are able to scan to external sources.

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