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Morten1983
New Member
New Member

Can´t scan to email

Product Name: WorkCentre 7830/7835/7845/7855
Operating System: Windows 10

I have a WorkCentre 7855. Suddenly I could not scan to email. I have not changed anything in either the software, firewall on the printer or the computer.

If I reset the software on the printer or restart it, I may subsequently be lucky to get one email through. Then I get the following error message: One or more messages were not sent. Failed to transmit messages to sender mail server (SMTP). Contact your system administrator. Does anyone know what is wrong?

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1 Reply
TammyL-Xerox
Administrator
Administrator

Re: Can´t scan to email

Hello Morten1983, 

I found an article for not being able to scan to email using SMPT server for you to take a look at. 

If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797

Thanks,
TammyL-Xerox
Community Manager

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