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Community Manager
Community Manager

Re: Can't scan via SMB

Hello Santis,

I would recommend setting it up again. If that doesn't work, please call Support 1-800-821-2797

Community Manager

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New Member
New Member

Can't scan via SMB

Product Name: Xerox B1022/B1025 Multifunction Printer
Operating System: Windows 10 x64

Recently our organisation switched from using SMB1 to SMB2 and immediately our xerox device's scan function stopped working. Whenever we try scanning, it prints out a confirmation report with the job status saying "username or password is wrong" although the credentials remained the same the whole time. We also have a scanner from a different brand and it is still scanning perfectly fine with SMB2. Tried to install the latest firmware, but it did not help. Any suggestions would be greatly appreciated, thank you!

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