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CathyO-Xerox
Community Manager
Community Manager
‎05-01-2023 11:05 AM

Re: Can't scan via SMB

Hello Santis,

I would recommend setting it up again. If that doesn't work, please call Support 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

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Santis
New Member
New Member
‎04-27-2023 06:23 AM

Can't scan via SMB

Product Name: Xerox B1022/B1025 Multifunction Printer
Operating System: Windows 10 x64

Recently our organisation switched from using SMB1 to SMB2 and immediately our xerox device's scan function stopped working. Whenever we try scanning, it prints out a confirmation report with the job status saying "username or password is wrong" although the credentials remained the same the whole time. We also have a scanner from a different brand and it is still scanning perfectly fine with SMB2. Tried to install the latest firmware, but it did not help. Any suggestions would be greatly appreciated, thank you!

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