I got a problem with the scan to mail function for office365. After looking in the forum it seems Microsoft forced TLS version 1.2 on his system.
I read in this post the solution is to upgrade firmware to v073.030.019.14200 to enable this version 1.2.
So I've passed the upgrade, but now when I go in Properties/Secutity/encryption to set TLS to "1.2 and above" it doesn't take the setting : I select "1.2 and above", then click on apply , after few seconds the cursor come back to "TLS1.0" . And scan to mail to office still not working
Can someone help ? Any advice on this issue ?
Thanks in advance
I looked furthermore and done a packet capture of the network communication
The workcenter start the TLS 1.2 exchange but kill the process with the alert message : "Unknown CA"
So it seems certificate authorities of the device are not up to date and it can't validate Office365 certificate.
If I disable the Validate Server Certificate Option in the SMTP configuration of the workcenter it gets around the problem but authentification security isn't well applied.
Is there a way to update CAs list on this device ??
Please take a look at this article for CA certificates. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100