Cannot Delete Scan Template

[Support_Team]

I will update the firmware, try the delete, and report back.

[Joe Arseneau]

Update the firmware and you may be able to delete it.

There was a bug in an older firmware where you could break scan templates simply by adding a description to it, or copying one.

I'm pretty sure the device will need to be wiped though, but try the update first. If that doesn't resolve it, your best bet is to wipe the device via the Erase all customer data option, which is only available in the newer 073 firmwares.

Machine Status > Tools > Device Settings > General  > Erase Customer data

Be advised, that will wipe all data, so you would need to do the setup from scratch, if you use a Clone file, make sure it does not contain the scan setups because it will just put the templates back on it.

[Support_Team]

We inherited a Xerox WorkCentre 7845 from the previous IT firm at a client of ours. On the scan tab there are several templates, one of which is listed twice as credit_scans.xst and then credit_scans\.xst. When you go to choose the one with the \ in the name it defaults you to the plain credit_scans.xst. When on that template, when you click the delete option, it never deletes. I need to get both of these out of the templates since it is causing confusion for the users. I just want to remove these and then setup a new template.