Cannot Finish Scan to PC Setup

[NRidenour]

FYI, due to a recent W10 update download, I lost my ability to scan AGAIN. However, this was resolved by Renaldo at Xerox Tech Support. I had guessed that maybe sharing had been affected due to the 018-772 error when attempting to send the scan file to my PC.

My first check was to the Control Folders under View and Advanced Settings where the Share Wizard had been reset to check (W10 default). I unchecked that and then selected Apply and OK. But it still wouldn't work. And, I couldn't figure out the next step.

Renaldo then advised I next needed to go to the receving folder on the PC and drill down under Security to Permissions to enable Full Control to all users. IT WORKED! That had been reset also by the update because scanning was fine until that update.

I'm running W10 and the latest update which caused this problem is: KB4023057: Update for Windows 10 Update Service components.

[NRidenour · Accepted solution]

It took me 4 hours over three days working with 5 Xerox reps to fix this.

People at Xerox support who helped the most were: Lionel and Cory; they stayed with me over 3 hours total while we tried scores of solutions.

Don't believe those at Xerox who tell you to get an ISP user name and put it in the WC6515 address book.

Key things to know:

a) this likely applies to W10 only (PC is Dell Inspiron 3576-64x) but read on as some of this may help
b) username CANNOT be an email address (mine was)
c) password for user name CANNOT be a pin (mine was)
d) folder to receive scans CANNOT have spaces or special characters in the name (mine had a space)
e) username with folder to receive scans MUST be an adminstrator
f) folder to receive scans MUST be fully shared with read/write permissions accorded the target username
g) after the WC6515 address book updated with user, username and folder info, restart the PC (assuming one has already shared the folder), only then attempt to scan
h) if while taking sharing actions, the username does NOT come up as hyperlinked (blue), try it anyway--that's when it worked
i) celebrate if it works (been trying since April [off and on] to solve this)

[Semaphore · Accepted solution]

I'm not sure why they would advise you to contact your ISP for a username. You can simply go into user management and create a user name yourself to use with the Xerox.

[NRidenour]

I just spent 62 minutes on the phone with Xerox support; yes, I paid $25 because I'm out of warranty. They can't fix my problem because: I have a new W10 computer; WC6515 requires user names and W10 uses (or at least led me in setup to that) to use my live.com account as my user name. WC6515 cannot use email address, must be a user name; I don't have a W10 user name for my laptop. Now they said I have to have my local IP give me a user name before I can scan from the WC6515 to my laptop. What the heck? I have to contact my local Comcast office and ask them to set up an IP user name on my computer???

[NRidenour]

STILL NOT WORKING: I was able to download the "software" to my PC and run the update. What came as the update was XeroxSmartStart_1.4.27.0--unsure the date on it but the system knows I have a WC6515 so I assume it contains the latest drivers. Once updated, I redid the address book using two usernames of either the IPv4 or Hostname to see which one worked. I used both Port 139 and 445 (as suggested by the on-line help guide) once each for both. Neither worked. The errors I received from the WC6515 (printed out) were:

-Completed with Error (018-755), Server connection error in SMB (for one combo of IPv4 and password)
-Completed with Error (018-505), SMB-DOS protocol error1-005 (for the other three combos of Hostname or IPv4 and password))

Therefore, I know I can update the WC6515, I know it will read scans, I just haven't figured out yet how to get scans into my PC folder. And yes, I have the correct IPv4 for the PC and the correct hostname for the PC. And, yes, I identify the correct folder to receive the scans on my PC. When it asks for password, I supplied the password/pin I use to get into my PC.

Any other suggestions?

[NRidenour]

semaphore,

Good suggestion, but didn't work. However, I did get into the printer using the old ipv4 and adding a port #, in this case 339. I believe it's supposed to be 445 per the instructions; why I remembered 339 from January is unknown. Must be one of those old person things. I then was able to load the firmware update. Huzzah! Now working to get the scanning function to work. Will report back in next 24 hours on that either way.

[Semaphore]

It seems to me you are trying to connect to the Xerox using a secure connection when the Xerox does not require a secure connetion to access the EWS. My suggestion is to remove https:// from the beginning of the URL so the only characters in the URL is the IP address itself. So instead of https://192.168.1.35 try just 192.168.1.35 and see if that gets you there. The IP referenced is a random IP address for an example. Be sure to use the IP address assigned to your printer. Hope that helps!

[NRidenour]

Joe, thanks for the driver information. I never received the email of your response so sorry for my late reply.

As stated earlier, I cannot find a way so far to get the driver into the WC6515 since the instructions start with "Open a web browser and enter the device's IP address" which is the exact problem I'm trying to solve--can't get to the 6515 through web browser. (But can send print jobs to it.) Also, I have the driver on a USB stick but when inserting that into the WC6515, I get nothing except WC6515 asking me if I need to scan something from it."

Further suggestions?

Thanks in advance.

[Joe Arseneau]

Scan to PC means you go to the printer,select scan, choose the PC and hit send.

What you are doing is pulling the scan from the scanner while being at the PC. That can easily be done by just installing the USB specific driver.

And as it states, you may need to update the firmware to make it usable

[TechnologyDirector]

After many hours working on this printer very frustrated and plan to return it or get a replacement.  In the the meantime I got the blasted thing work.

There is no Scan to PC Setup via USB cord.  The Printer has to be setup on a WIFI network.  Go into the connectivity settings and manually set.  

It will ask you to reset device and hit close.  Dont hit close on the printer! Reset your network router.  Once your router resets be patient check your monitoring software to see if the device is on.  It should be the Workcentre 6515 may reboot or reset itself without interference.  

When the console on the printer is back to the home page choose the About.

Scroll down to see if the printer has a IP address.  If it does go to Scanner config utility and enter network info {I could not find the utility} So I reinstalled the Scanner Software from the 

CD if you have it otherwise download it from -->>  Make sure you choose the right OS!!!

https://www.support.xerox.com/support/workcentre-6515/downloads/enus.html?operatingSystem=win10&file...

After this use the Windows Fax and Scan or Windows equailivent in your OS platform.  

If that does not work for you I reccomend returning it if it is not that old.  Because, in my opinion you should allow for a Scan to PC option via USB as well.  Not sure why that function was omitted.