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Cannot Scan (GDIPlus Error)

Product Name: Other - specify product in post
Operating System: Windows 11

Hello, I just install Win11 on Lenovo Leptop. After installing Xerox "Duplex Portable Scanner" I got "Could not createGDIPlus image from ..." and "Out of memory". HP Printer / Scanner scan fine. Actually I had this before 2 years after installing Win 10 and it was solved by me but I cannot remembet how. Win 11 and Xerox scanner are  updated. any idera whwer to start? 

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3 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Cannot Scan (GDIPlus Error)

Hello there,

The community can help you better if you include the model number of the Xerox device you are using.

Thanks,
CathyO-Xerox
Community Manager

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Re: Cannot Scan (GDIPlus Error)

Scanner model is Xerox Duplex Portable Scanner
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Re: Cannot Scan (GDIPlus Error)

Restore gdiplus. Run a virus/malware scan of your entire system. Download Platform SDK Redistributable: GDI+ from Microsoft and install it, but only if you're running Windows XP or Windows Vista. Use System Restore to undo recent system changes.

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