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Connor1337 New Member
New Member

Cannot Scan from WorkCentre 3215/3225 - Out of Memory

Product Name: WorkCentre 3225
Operating System: Windows 10 x64

Running Windows 10 x64 (build 1803), when using the "Quick Scan" button in Xerox Easy Document Creator, the loading bar will get to between 15% - 35%, and then give the user this message:

error.JPG

"The current processing has failed, probably, due to lack of memory or disk space in your system or due to problems and the device side. Output images have not been saved."

 

This is a WorkCentre 3225, connected to the network via Wi-Fi, and the PC is hard wired.

I've tried:

  • Restarting the device
  • Restarting the PC
  • Updating the PC
  • Running the win10_rs4_patch_220618 (so please don't link that post)
  • Reinstalling EDC
  • Reinstalling the printer through Xerox Easy Printer Manager

I haven't tried:

  • Upgrading the PC to 1903
  • Factory resetting the 3225
  • Going "Office Space" on it, as my co-workers suggested

This is a brand new PC, with 8GB RAM and an i5, 256GB SSD, and about 130GB free, so memory and storage capacity are not issues here.

Really at a loss here, not sure how to move forward.

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2 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Cannot Scan from WorkCentre 3215/3225 - Out of Memory

Hi Connor1337,

Thank you for using the Support Forum.If you have already installed the patch and it is still not working then is there anything connected to the USB port of the WorkCentre 3125/3225?  If so disconnect from the USB port and try again.  If it still fails then consider contacting your local support centre

 

Thanks,
CherylO-Xerox
Community Manager

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Connor1337 New Member
New Member

Re: Cannot Scan from WorkCentre 3215/3225 - Out of Memory

Nope. Nothing connected to the USB or Ethernet ports on the device.

Do you have any other suggestions other than to contact a support center?

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