Cannot Scan to Folder（SMB） after replacing to a new router

[Rondey]

We are from Hong Kong.

Our company has 3 PCs （all Win10 x64）connected to a router. Recently we have purchased DocuCentre-V C2265 from local store and have it connected to the router（old TP-Link brand used 5+ years）. After inital configuration on PC sides（enabling SMB, creating shared folder）and C2265 side（setting up address books）,the scan-to-PC-folder function（via SMB）works well as desired.

However, as we have switched to a new router（TP-link AC1900 MU-MIMO Wifi Archer C80） yesterday, the scan-to-PC-folder（via SMB） function suddenly failed itself. Ironically, printing from PC side and scan-to-email function still worked perfectly. 

Upon the failure, we received the following fault codes printed from C2265︰

-　Fault Code 018-755: Server Connection Error in SMB

-　Fault Code 018-747: Server Not Found in SMB

We are clueless about the issue and would like to seek your advice.

Thanks.

[CathyO-Xerox]

Hello Rondey,

Unfortunately this is a Fuji Film device so I do not have access the the knowledgebase for this device. I will leave the post here in case another user knows the answer to this one.