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Cannot Scan to Folder(SMB) after replacing to a new router

Product Name: DocuCentre-IV C2260
Operating System: Windows 10 x64

We are from Hong Kong.

Our company has 3 PCs (all Win10 x64)connected to a router. Recently we have purchased DocuCentre-V C2265 from local store and have it connected to the router(old TP-Link brand used 5+ years). After inital configuration on PC sides(enabling SMB, creating shared folder)and C2265 side(setting up address books),the scan-to-PC-folder function(via SMB)works well as desired.

However, as we have switched to a new router(TP-link AC1900 MU-MIMO Wifi Archer C80) yesterday, the scan-to-PC-folder(via SMB) function suddenly failed itself. Ironically, printing from PC side and scan-to-email function still worked perfectly. 


Upon the failure, we received the following fault codes printed from C2265︰

- Fault Code 018-755: Server Connection Error in SMB

- Fault Code 018-747: Server Not Found in SMB


We are clueless about the issue and would like to seek your advice.


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Community Manager
Community Manager

Re: Cannot Scan to Folder(SMB) after replacing to a new router

Hello Rondey,

Unfortunately this is a Fuji Film device so I do not have access the the knowledgebase for this device. I will leave the post here in case another user knows the answer to this one.

Community Manager

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