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TammyL-Xerox
Community Manager
Community Manager

Re: Cannot Scan to email with gmail account

Hello laltobelli, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance with why this is not working on just one of your printers. Please call 1-800-821-2797

Thanks,
TammyL-Xerox
Community Manager

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Cannot Scan to email with gmail account

Product Name: VersaLink C405 Color Multifunction Printer
Operating System: Windows 10 x64

Hello,

I have tried to setup scanning to email using a gmail account as the SMTP.  I created an APP password and followed the instructions here: https://www.support.xerox.com/en-us/article/en/2138921 but when I test I get an error message of failed login:

Unable to send test Email.

        Login failure. Check user password, and/or setups.

 

I have set this up on a number of other multifunction printers and it has worked, I don't know why it is not working on this printer.  The printer is a brand new Versalink C415 (not a C405, there is no listing for a C415 in the pull down).

Larry

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