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brhjbenson New Member
New Member

Cannot Scan with Xerox WorkCentre 3215

Received this message when trying to scan. I've uninstalled and reinstalled, unplugged, and even tried restalling on a different computer. No success. 

 

"The current processing has failed, probably, due to a lack of memory or disk space in your system or due to problems at the device side. Output images have not been saved"

 

Any thoughts on how to fix this problem? Thanks in advance! 

26 Replies
SH17 New Member
New Member

Re: Cannot Scan with Xerox WorkCentre 3215

I have the same error message with my WorkCentre 3215 this morning.  Tried all the same remedies with no success.

SH17 New Member
New Member

Re: Cannot Scan with Xerox WorkCentre 3215

FYI.  I talked with tech support today.  They said this error is due to driver issue with recent Windows update.  They currently have no fix but have escalated the issue trying to resolve.  Suggest connect to another computer with older Windows version or wait for resolution.

aace55 Member
Member

Re: Cannot Scan with Xerox WorkCentre 3215

Xerox sucks!!! It is hiding I got work to do they cannot help
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AlexT New Member
New Member

Re: Cannot Scan with Xerox WorkCentre 3215

I have also just started having a problem scanning with the 3215.  The diagnostics indicate that the scanner is functioning correctly, HOWEVER when I try to initiate a scan from the workcenter it says the computer is "not available"  When I try to launch the scanner from the computer it starts, the pages feed through the scanner, it appears to be working, and then I get an error message that says something to the effect that there was a problem, please try again.  I have reinstalled the drivers and rebooted my computer several times, but come to the same end each time.  I have had this problem intermittently for some time, but previously when I rebooted the computer and restarted the printer it resolved itself.  Not now............  Can't do my work without this, so if I cannot find a solution soon I'll have to buy a different brand of multi-function machine!!

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Re: Cannot Scan with Xerox WorkCentre 3215

I have had the same issue, which started happening from time to time and was able to clear it up by rebooting the printer.  That stopped helping a week ago so ordered a new 3215 thinking that the old one was bad.  Just uninstalled the old Xerox printer software and installed with the new disc.  Still won't work.  I am running Windows 10 Pro.  I guess I will try again with a personal laptop running Windows 10 (non-Pro).

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Re: Cannot Scan with Xerox WorkCentre 3215

Updated:  I contacted Xerox technical support.  Turns out Microsoft did an update #1803 in early May, 2018 which somehow broke the ability to use the scanner via USB cable if your computer is using Windows 10.  Xerox worked with Microsoft to create a patch called win10_rs4_patch_220618 which Xerox technical support can send you.  Don't know why they don't put it on their website as a download.  For some reason the tech guy couldn't get the email with the zipped patch file to come through my email (both work and yahoo.com versions), so he finally emailed me a link to a WeTransfer site, which worked.  I had the problem with my work laptop using Windows 10 Pro.  My personal laptop using Windows 10 Home still works with the scanner, but I am not sure if it is just because I use my personal laptop infrequently and maybe it has not yet downloaded the MS #1803 update yet.  In any case, the glitch only affected USB connection, and I was able to make the scanner work using WiFi connection even without the patch.

Community Manager CherylO-Xerox
Community Manager

Re: Cannot Scan with Xerox WorkCentre 3215

IntegrityResources, Thank you for providing this information . I am sure you will save others time and frustration.
Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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Primozz New Member
New Member

Re: Cannot Scan with Xerox WorkCentre 3215

How can I get (win10_rs4_patch_220618), I need for Xerox WorkCentre 3225 ?
Technical assistance is very poor outside the US.

Best regards
Primoz
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aace55 Member
Member

Re: Cannot Scan with Xerox WorkCentre 3215

I want both Xerox and microsoft to fix it! Xerox tells me to go and eath **bleep** and Microsoft does not answer???

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