Cannot Scan with Xerox WorkCentre 3215

[Joe Arseneau]

Here is the patch conveniently shared via dropbox

[aace55]

I want both Xerox and microsoft to fix it! Xerox tells me to go and eat you knowWHAT; and Microsoft does not answer???  I think Xerox wants us to buy New Printers!!!!

[aace55]

Is it Done to make us buy NEW ONES? I want both Xerox and microsoft to fix it! Xerox tells me to go and eat You know what;  and Microsoft does not answer???

[aace55]

I want both Xerox and microsoft to fix it! Xerox tells me to go and eath, you know what, and Microsoft does not answer???

[aace55]

I want both Xerox and microsoft to fix it! Xerox tells me to go and eath **bleep** and Microsoft does not answer???

[aace55]

I want both Xerox and microsoft to fix it! Xerox tells me to go and eath **bleep** and Microsoft does not answer???

[Primozz]

How can I get (win10_rs4_patch_220618), I need for Xerox WorkCentre 3225 ?
Technical assistance is very poor outside the US.

Best regards
Primoz

[CherylO-Xerox]

IntegrityResources, Thank you for providing this information . I am sure you will save others time and frustration.

[IntegrityResources]

Updated:  I contacted Xerox technical support.  Turns out Microsoft did an update #1803 in early May, 2018 which somehow broke the ability to use the scanner via USB cable if your computer is using Windows 10.  Xerox worked with Microsoft to create a patch called win10_rs4_patch_220618 which Xerox technical support can send you.  Don't know why they don't put it on their website as a download.  For some reason the tech guy couldn't get the email with the zipped patch file to come through my email (both work and yahoo.com versions), so he finally emailed me a link to a WeTransfer site, which worked.  I had the problem with my work laptop using Windows 10 Pro.  My personal laptop using Windows 10 Home still works with the scanner, but I am not sure if it is just because I use my personal laptop infrequently and maybe it has not yet downloaded the MS #1803 update yet.  In any case, the glitch only affected USB connection, and I was able to make the scanner work using WiFi connection even without the patch.

[IntegrityResources]

I have had the same issue, which started happening from time to time and was able to clear it up by rebooting the printer.  That stopped helping a week ago so ordered a new 3215 thinking that the old one was bad.  Just uninstalled the old Xerox printer software and installed with the new disc.  Still won't work.  I am running Windows 10 Pro.  I guess I will try again with a personal laptop running Windows 10 (non-Pro).