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amejia1917
New Member
New Member

Re: Cannot Scan with Xerox WorkCentre 3215

I have exactly the same problem you are having: technical support won't give me the file unless I pay for it, which sounds to me to be illegal. Did you manage to sort out your problem? If so could you please let me know how? Thanks

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amejia1917
New Member
New Member

Re: Cannot Scan with Xerox WorkCentre 3215

Hello Joe, I know this is an older issue, but you help people in the past by sharing the patch in Dropbox. Could you please do it again? I spent all the day yesterday trying to get in touch with Xerox and their reply was that unless it was logged as a "billable call" they would not help me. I will be very grateful if you can help. 

And Happy Christmas, Alicia

 

 

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Joe Arseneau
Valued Advisor
Valued Advisor

Re: Cannot Scan with Xerox WorkCentre 3215

David posted an official link on the next page of this thread so I removed by Dropbox workaround, see his post here

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Joe Arseneau
Jimr
New Member
New Member

Re: Cannot Scan with Xerox WorkCentre 3215

You appear to be with xerox, I have downloaded and extracted and run the patch to no avail. I have a new lenovo and I am wondering if that patch will not work with newer Windows versions? Any help. The printer prints but the machine will not connect to scan. Forget wifi/network/ that is a joke

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Prorojas
New Member
New Member

Re: Cannot Scan with Xerox WorkCentre 3215

Did this work for you? I put the "patch" and there is no scanning function. It just says "connecting" and then poof... not successful. I'M HARD WIRE BETWEEN THE WC3215 and my LAPTOP. 

 

I'm in disbelieve, I just changed all my home office, to the exact set up i had 60 days ago, got a new WC3215 and upgraded to a new Lenovo laptop. All was working under the prior set up with a Lenovo desktop, now.... I had to update drivers to the 2 laptops just to be able to print wirelessly. BUT NO SCANNING!!! I need this to work. 

 

Does Xerox understand the issue here.... I had loyalty because of my previous set up was working... NOW YOU ARE MAKING ME THINK MY DECISION TWICE.... If I don't get this resolve within 1 day, I am looking at setting it all up with a EPSON or LEXMARK. 

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