I have exactly the same problem you are having: technical support won't give me the file unless I pay for it, which sounds to me to be illegal. Did you manage to sort out your problem? If so could you please let me know how? Thanks
Hello Joe, I know this is an older issue, but you help people in the past by sharing the patch in Dropbox. Could you please do it again? I spent all the day yesterday trying to get in touch with Xerox and their reply was that unless it was logged as a "billable call" they would not help me. I will be very grateful if you can help.
And Happy Christmas, Alicia