Cannot Scan with Xerox WorkCentre 3215

[AlexT]

I have also just started having a problem scanning with the 3215.  The diagnostics indicate that the scanner is functioning correctly, HOWEVER when I try to initiate a scan from the workcenter it says the computer is "not available"  When I try to launch the scanner from the computer it starts, the pages feed through the scanner, it appears to be working, and then I get an error message that says something to the effect that there was a problem, please try again.  I have reinstalled the drivers and rebooted my computer several times, but come to the same end each time.  I have had this problem intermittently for some time, but previously when I rebooted the computer and restarted the printer it resolved itself.  Not now............  Can't do my work without this, so if I cannot find a solution soon I'll have to buy a different brand of multi-function machine!!

[aace55]

Xerox sucks!!! It is hiding I got work to do they cannot help

[SH17]

FYI.  I talked with tech support today.  They said this error is due to driver issue with recent Windows update.  They currently have no fix but have escalated the issue trying to resolve.  Suggest connect to another computer with older Windows version or wait for resolution.

[SH17]

I have the same error message with my WorkCentre 3215 this morning.  Tried all the same remedies with no success.

[brhjbenson]

Received this message when trying to scan. I've uninstalled and reinstalled, unplugged, and even tried restalling on a different computer. No success. 

"The current processing has failed, probably, due to a lack of memory or disk space in your system or due to problems at the device side. Output images have not been saved"

Any thoughts on how to fix this problem? Thanks in advance!