Hello,
You can try these troubleshooting steps:
If these steps do not help contact your local Xerox Support Department, 1-800-821-2797 or 1-800-834-6100.
I am trying to setup the address book to use the scan feature however it never loads, I have added 49 contacts before through a .csv but have never been able to access again
We have an Xerox Workcentre 3335