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Valued Advisor
Valued Advisor

Re: Cannot delete scan mailbox

Hi CRRCtm,

Thank you for using the Support Forum. Please take a look at the solution for deleting a password protected mailbox when you do not have the password.  If this does not help please consider contacting your support centre for further assistance.

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New Member
New Member

Cannot delete scan mailbox

Product Name: WorkCentre 7220/7225
Operating System: Windows 10 x64

We have been told that no one (not even someone with administrative rights) can delete private scan mailboxes without the password created by the original user.  Accordingly, we have many useless scan mailboxes of employees who have left the company, and anyone who uses the scanner must scroll through multiple screens to get to his/her mailbox.

Is this correct?  Please provide a way to delete such unnecessary mailboxes.



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