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2 Replies
JordanAXAUQE-AA
Agency Analyst
Agency Analyst
‎11-14-2022 09:42 PM

Re: Cannot scan to folder

Check to make sure you are not connected to the "Public" network and if so, switch it to the"Private" network. Here is Microsoft's article on how to change this - it would be the same for Ethernet - https://support.microsoft.com/en-us/windows/make-a-wi-fi-network-public-or-private-in-windows-046011....

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

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TammyL-Xerox
Community Manager
Community Manager
‎11-14-2022 09:14 AM

Re: Cannot scan to folder

Hello MGrantom, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Software Specialist for more assistance with not being able to scan. Please call 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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MGrantom
New Member
New Member
‎11-10-2022 01:12 PM

Cannot scan to folder

Product Name: WorkCentre 7220i/7225i
Operating System: Windows 11

I have been using my Xerox to scan to a specific folder for well over 10 years.  I changed out my desktop computer a few days ago and made sure to keep all of the folder shares in place.  I CAN scan to folder IF I turn off the firewall.  I have tried adding ports 445, 139 as exceptions to the firewall and it still won't work.  This is driving me nuts.  Any help would be very much appreciated.

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