Re: Cannot scan to folder

JordanAXAUQE-AA · ‎11-14-2022

Check to make sure you are not connected to the "Public" network and if so, switch it to the"Private" network. Here is Microsoft's article on how to change this - it would be the same for Ethernet - https://support.microsoft.com/en-us/windows/make-a-wi-fi-network-public-or-private-in-windows-046011....

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!

TammyL-Xerox · ‎11-14-2022

Hello MGrantom,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Software Specialist for more assistance with not being able to scan. Please call 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

MGrantom · ‎11-10-2022

I have been using my Xerox to scan to a specific folder for well over 10 years. I changed out my desktop computer a few days ago and made sure to keep all of the folder shares in place. I CAN scan to folder IF I turn off the firewall. I have tried adding ports 445, 139 as exceptions to the firewall and it still won't work. This is driving me nuts. Any help would be very much appreciated.