Change keyboard language not working on E-mail Address contact screen

[Georgiy · Accepted solution]

The issue was on the firmware #385101_VL_B405

The issue solved on firmware the #385901_VL_B405

[CathyO-Xerox]

Hello Georgiy,

This may be something you need to go into the diagnostics to change or update. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797.

[Georgiy]

Hi!

I need to enter contact name on the E-mail Address contact screen on Russian language. After the Russian language has selected the keyboard still in English. The same issue with other keyboard languages. 

I upgraded system firmware to the last versian 38.51.1. The issue not solved.

What I have done wrong? )) Thank you.

Regards,

Georgiy