cancel
Showing results for 
Search instead for 
Did you mean: 
6 Replies
rdaniels2
Valued Contributor
Valued Contributor

Re: ColorQube 8900 firmware update loop

Jump to solution

Carlos,

Thank you for reminding me about incompatible USB drives. In the past I had the same issue and changing USB drives worked. Hopefully I will remember this time ;-)

 

 

Randy
Please be sure to select Accept Solution and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!
0 Kudos

Re: ColorQube 8900 firmware update loop

Jump to solution

Hello, I did several tests and got the solution.

I used a Kingston pendrive it worked out, probably the printer will not some pendrive.

I had some incompatibility with fw but I tested all I could and what worked was the (mamba-system-spar-sw-sw # 07116022310700 #)  I created a folder called AltBoot on the pendrive and put the FW and la plus the file FORCED_UPGRADE and it worked .. I hope they help you.

 

Hugs

Re: ColorQube 8900 firmware update loop

Jump to solution

Hi,

even though it did not work .. it's the same looping process.
0 Kudos
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: ColorQube 8900 firmware update loop

Jump to solution

Hi,

In the AltBoot folder (named like this with A and B in upercase) put a file named FORCED_UPGRADE (all in upercase).

 

Gabi

0 Kudos

Re: ColorQube 8900 firmware update loop

Jump to solution

Hello,

So I tried to return FW 071.160.202.26500, but I do not know if I did the right process, I created a flash drive with a fat32 partition (default) I created a folder called ALTBOOT and put the FW in it (CQ8x00-sw # 07116020226500 # .DLM) and I reboot the printer with the PENDRIVE plugged into the USB back .. but nothing happens ..
can you tell me if this procedure is right to go back to the previous FW?

thankful
0 Kudos
rdaniels2
Valued Contributor
Valued Contributor

Re: ColorQube 8900 firmware update loop

Jump to solution

Hey Carlos,

Did you try with a previous version of the FW ? There has been multiply people that have reported that they were having problems (Not with this model) when attempting to update FW. They were able to go back to the original FW. Sometimes the HDD that is in the device might be the problem.

If that fails, I would contact your service provider and see if you can get a technician to take a closer look.

 

Randy
Please be sure to select Accept Solution and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!
0 Kudos

ColorQube 8900 firmware update loop

Jump to solution
Product Name: ColorQube 8900
Operating System: Other – specify OS in post

Hello, I was updating my current firmware (071.160.xxxxx) to firmeware (0.72.XXx.XXX ...) .. but it did not work. now the printer is restarting and entering the update screen but it does not finish and restart the update process resumes but does not finish .. the service is in loop and I can not but turn the printer on. I wanted to see with you if there is a process for me to format the machine? Tha1d55808f-8eda-4e3a-afc7-a8eceec784cf.jpg6e0cad72-6479-4a3b-9419-bb1c10351925.jpgnk you

0 Kudos